Know your people huh? I guess the title makes it sound like I am going to have you take each person in your invoice and payment process to lunch. I think you should, but that has nothing to do with today’s topic.
As a recap yesterday I wrote about creating a process map to document every step in the invoice and payment process… from receipt of the invoice to the filing of the check.
Today’s step is taking that process map and going step by step to find every person in that process. Using the example from yesterday, take a look at the image below. To find the people all you have to do is find out how many people open the mail…. then how many people code… and, well you get the point.
For those of you that have a large company, getting everyone’s name might be difficult. In that case, instead of the name do their role or job title. If you are using the picture to gather your information, you may run out of space. This is why it is a good idea to script this out in a word document or a spreadsheet…. notice I didn’t say a legal pad 🙂
So, step one is to create a map and step two is to find the people in the process. Tomorrow I am going to write about the third step of applying time to each step.
For more information and examples – buy the book – The Argument to Automate – How Innovation Can INSPIRE Not Fire – click here to buy
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